Agile IT + MSP Talent
From Calendar Chaos to Strategic Clarity
Overview
MSP Talent (powered by DOXA) helped AgileIT find a top-tier Executive Assistant who took over scheduling, billing, and operations support. With secure infrastructure and ongoing training, MSP Talent enabled AgileIT's leaders to reclaim their time and focus on strategy.
About AgileIT
AgileIT is a San Diego-based Managed Service Provider focused on cloud, compliance, and IT operations. With a focus on delivering secure, reliable technology solutions, AgileIT supports businesses across industries in navigating complex IT and regulatory challenges.
The Problem
Leadership time was consumed by tasks instead of strategy.
At Agile IT, COO Maggie was drowning in tactical work: Hours lost every week scheduling internal and client meetings. Manual month-end close processes and $350K CSP billing to manage. Constant operational escalations falling on her plate. Despite being organized, Maggie couldn’t get out of the weeds long enough to focus on growth.
The Solution
MSP Talent provided the right support at the right time.
MSP Talent (powered by DOXA) matched AgileIT with Steffi, a vetted Executive Assistant from the Philippines. Beyond traditional EA tasks, Steffi became a force multiplier: Took full ownership of scheduling and calendar management. Runs month-end close, commission calculations, and CSP billing. Proactively documents processes ̶̶ no SOP writing required from leadership. Absorbed operational escalations and prepared departmental reviews. Even manages another offshore hire for billing operations. All backed by DOXA’s ongoing training, management oversight, and compliance framework ̶ ensuring Steffi could grow her skills while AgileIT stayed secure.
The Results
AgileIT gained time, efficiency and peace of mind.
-
Hours reclaimed: “I don’t remember the last time I scheduled a meeting.”
-
Financial operations streamlined: “I used to run month-end close. Now I just get an email that says, ‘We’re done.’”
-
Leadership freed up: Steffi’s proactive mindset created space for Maggie to focus on strategy, not escalations.
-
Security, peace of mind: With DOXA’s VDI approach, data never leaves Agile IT’s environment.
-
Advocacy: “If someone asked me if they should hire through MSP Talent, I’d say: Yes ̶ you have to.”
The Future
AgileIT is building for scalable growth.
AgileIT has already expanded beyond its first Executive Assistant by adding a dedicated offshore billing specialist. With leadership time freed and secure processes in place, the company is positioned to scale even further. Looking ahead, Agile IT plans to continue leveraging offshore talent for operational and financial roles — enabling its U.S. team to stay focused on innovation, compliance, and client growth.