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YOUR X-FACTOR IN BUILDING OFFSHORE I.T. TEAMS 

We thoroughly understand the specific roles that MSPs need to scale and grow. We match our talent with your specific needs, company culture and vision. Partnering with us gives you a competitive advantage in the global market and allows you to focus on doing what you do best.

SOME OF THE MSP FUNCTIONS WE SUPPORT

IT PROJECT COORDINATOR

IT Project Coordinators assist project and program managers in coordinating IT resources, equipment, meetings, and information. Having 4 years of experience, IT Project Coordinators possess excellent written and verbal communication skills, time management, and budgeting experience.

TIER 2 HELPDESK

As the first line of interaction with end-user clients, Tier II Helpdesk technicians are trained to handle communication in a high call volume environment and remain empathetic and calm under pressure. Technicians either resolve common end-user issues or escalate tickets quickly to the appropriate team. Tier 2 Helpdesk technicians have has 1-2 years of experience and is independent, flexible and self-motivated with excellent communication skills.

SYSTEM ADMINISTRATOR

System Administrators assist clients with troubleshooting network, software, and printing problems and perform additional helpdesk duties. In a client facing position, Systems Administrators are excellent at communicating technical data to non-technical individuals and working independently on tasks.

DISPATCHER

Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers have experience working with computer administration and have excellent communication and time management skills.

BUSINESS DEVELOPMENT REPRESENTATIVES

Business Development Representatives are highly-motivated, assisting you with lead generation and connecting you with potential clients. Business Development Representatives are skilled in relationship building and highly organized and detail-oriented with a passion for sales.

HELPDESK DISPATCH

Helpdesk Dispatch is responsible for maintaining the Helpdesk ticket board, answering incoming phone calls, placing calls to make appointments for the team, and following up on ticket statuses with clients. Helpdesk Dispatchers have great critical thinking, prioritization, organization, and advanced computer skills.

TIER 1 HELPDESK

Tier 1 Technical Support Technicians have a minimum of 2 years of experience in the space and help internal and external customers resolve issues related to Windows 10 and Active Directory. Serving as the first point of contact to open and resolve tickets for both hardware and software requests, MSP Talent has strong customer service, troubleshooting and Windows skills.

AND MORE!

MSP Talent is your one-stop for expanding your IT team. Give us a call, and we can help customize the right talent for your growth.

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RAPID ACCESS TO SKILLED WORKERS

Gain access to our team members (we call them VIPs) who are qualified and ready to work. Through our proprietary hiring process and skills assessment, we ensure that each VIP has the technological skills required for your position. We also offer certification programs to upskill your MSP Talent team.

EXPAND YOUR SERVICE HOURS

Offshoring part of your MSP team gives you added flexibility, increases your access to capital, and secures your supply chain while minimizing the financial impact

SAVE MONEY,
REDUCE RISK

Save up to 70% on your fully burdened labor costs without having to establish an offshoring business. MSP Talent pays its workers extremely well while also providing the stability of full employment. We manage HR, benefits, tax, legal, compliance, technology and much more. Working with us ensures that outsourcing is done right.

FOCUS ON GROWTH

Having a high performing team of offshore professionals frees up time for you to grow your business while your domestic team

works on more complex issues.

“MSP Talent powered by DOXA is not your typical outsourced resource. We have a very difficult time finding talented people who understand technology who aren’t working for the competition like Amazon or Microsoft. Having the ability to tap into equally talented or more talented resources at MSP Talent has allowed us to grow and 30-40% more throughput than before.”

Chuck Bender
CEO - Attentus Technologies

Job interview

A DEDICATION TO PROCESS OPTIMIZATION

We believe that the solution to streamline your workflows is to leverage technology. To complement our top talents’ skills, we equip you with robotic process automation tools. Combining manpower and technology, your business drives cost-efficiency by 70%.

JOIN THE GROWING NUMBER OF BUSINESS OWNERS WHO ARE LEVERAGING OFFSHORE TALENT

Thanks for submitting! Our team will be contacting you soon.

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