YOUR X-FACTOR IN BUILDING OFFSHORE I.T. TEAMS
We thoroughly understand the specific roles that MSPs need to scale and grow. We match our talent with your specific needs, company culture and vision. Partnering with us gives you a competitive advantage in the global market and allows you to focus on doing what you do best.
SOME OF THE MSP FUNCTIONS WE SUPPORT
IT PROJECT COORDINATOR
IT Project Coordinators assist project and program managers in coordinating IT resources, equipment, meetings, and information. Having 4 years of experience, IT Project Coordinators possess excellent written and verbal communication skills, time management, and budgeting experience.
TIER 2 HELPDESK
As the first line of interaction with end-user clients, Tier II Helpdesk technicians are trained to handle communication in a high call volume environment and remain empathetic and calm under pressure. Technicians either resolve common end-user issues or escalate tickets quickly to the appropriate team. Tier 2 Helpdesk technicians have has 1-2 years of experience and is independent, flexible and self-motivated with excellent communication skills.
SYSTEM ADMINISTRATOR
System Administrators assist clients with troubleshooting network, software, and printing problems and perform additional helpdesk duties. In a client facing position, Systems Administrators are excellent at communicating technical data to non-technical individuals and working independently on tasks.
DISPATCHER
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers have experience working with computer administration and have excellent communication and time management skills.
BUSINESS DEVELOPMENT REPRESENTATIVES
Business Development Representatives are highly-motivated, assisting you with lead generation and connecting you with potential clients. Business Development Representatives are skilled in relationship building and highly organized and detail-oriented with a passion for sales.
HELPDESK DISPATCH
Helpdesk Dispatch is responsible for maintaining the Helpdesk ticket board, answering incoming phone calls, placing calls to make appointments for the team, and following up on ticket statuses with clients. Helpdesk Dispatchers have great critical thinking, prioritization, organization, and advanced computer skills.
TIER 1 HELPDESK
IT Project Coordinators assist project and program managers in coordinating IT resources, equipment, meetings, and information. Having 4 years of experience, Tier I Helpdesk technicians possess excellent written and verbal communication skills, time management, and budgeting experience.
AND MORE!
MSP Talent is your one-stop for expanding your IT team. Give us a call, and we can help customize the right talent for your growth.
RAPID ACCESS TO SKILLED WORKERS
Gain access to our team members (we call them VIPs) who are qualified and ready to work. Through our proprietary hiring process and skills assessment, we ensure that each VIP has the technological skills required for your position. We also offer certification programs to upskill your MSP Talent team.
EXPAND YOUR SERVICE HOURS
Offshoring part of your MSP team gives you added flexibility, increases your access to capital, and secures your supply chain while minimizing the financial impact
SAVE MONEY,
REDUCE RISK
Save up to 70% on your fully burdened labor costs without having to establish an offshoring business. MSP Talent pays its workers extremely well while also providing the stability of full employment. We manage HR, benefits, tax, legal, compliance, technology and much more. Working with us ensures that outsourcing is done right.
FOCUS ON GROWTH
Having a high performing team of offshore professionals frees up time for you to grow your business while your domestic team
works on more complex issues.
A DEDICATION TO PROCESS OPTIMIZATION
We believe that the solution to streamline your workflows is to leverage technology. To complement our top talents’ skills, we equip you with robotic process automation tools. Combining manpower and technology, your business drives cost-efficiency by 70%.