YOUR X-FACTOR IN BUILDING OFFSHORE I.T. TEAMS
We thoroughly understand the specific roles that MSPs need to scale and grow. We match our talent with your specific needs, company culture and vision. Partnering with us gives you a competitive advantage in the global market and allows you to focus on doing what you do best.
I.T PROJECT COORDINATOR
IT Project Coordinators support project and program managers by organizing IT resources, equipment, meetings, and information. With 4 years of experience, they are skilled in written and verbal communication, time management, and budgeting.
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TIER 1 HELPDESK
Tier 1 Technical Support Technicians bring at least 2 years of experience, helping both internal and external customers with Windows 10 and Active Directory issues. As the first point of contact, they open and resolve tickets for hardware and software requests. MSP Talent excels in customer service, troubleshooting, and Windows expertise.
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TIER 2 HELPDESK
Tier II Helpdesk technicians are the first to interact with clients, expertly managing high call volumes while staying calm and empathetic under pressure. They either resolve common issues or swiftly escalate them to the appropriate team. With 1-2 years of experience, these technicians are independent, adaptable, and highly skilled in communication.
BUSINESS DEVELOPMENT
REPRESENTATIVES
Business Development Representatives are energetic and driven, helping you generate leads and connect with potential clients. They're experts at building relationships, highly organized, detail-oriented, and passionate about sales.
SYSTEM ADMINISTRATOR
System Administrators help clients troubleshoot network, software, and printing issues, along with other helpdesk tasks. In this client-facing role, they excel at explaining technical information to non-technical people and work independently on their assignments.
DISPATCHER
Dispatchers work quickly to review, work, and resolve tickets, interpreting client requests clearly and translating them into actionable work. Dispatchers have experience working with computer administration and have excellent communication and time management skills.
NETWORK OPERATIONS
MANAGER
Network operations managers are responsible for keeping track of the day-to-day operation of a company’s computer networks, making sure they are secure and running efficiently.
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HELPDESK DISPATCH
System Administrators help clients troubleshoot network, software, and printing issues, along with other helpdesk tasks. In this client-facing role, they excel at explaining technical information to non-technical people and work independently on their assignments.
AP/AR CLERK
Accounts Payable/Receivables Clerks are responsible for acquiring and processing invoices, assisting in the reconciliation of accounts, and paying or receiving payment from vendors and customers.
PROJECT COORDINATORS
Project Coordinators are responsible for organizing contracts, financial files, reports, and invoices, and performing administrative duties such as ordering office supplies, bookkeeping, and billing. These professionals are also responsible for coordinating and attending meetings and developing project strategies.
MSP Talent is your one-stop for expanding your IT team. Give us a call,
and we can help customize the right talent for your growth.
RAPID ACCESS TO SKILLED WORKERS
Gain access to our team members (we call them VIPs) who are qualified and ready to work. Through our proprietary hiring process and skills assessment, we ensure that each VIP has the technological skills required for your position. We also offer certification programs to upskill your MSP Talent team.
SAVE MONEY,
REDUCE RISK
Save up to 70% on your fully burdened labor costs without having to establish an offshoring business. MSP Talent pays its workers extremely well while also providing the stability of full employment. We manage HR, benefits, tax, legal, compliance, technology and much more. Working with us ensures that outsourcing is done right.
EXPAND YOUR SERVICE HOURS
Offshoring part of your MSP team gives you added flexibility, increases your access to capital, and secures your supply chain while minimizing the financial impact
FOCUS ON GROWTH
Having a high performing team of offshore professionals frees up time for you to grow your business while your domestic team
works on more complex issues.
A DEDICATION TO PROCESS OPTIMIZATION
We believe that the solution to streamline your workflows is to leverage technology. To complement our top talents’ skills, we equip you with robotic process automation tools. Combining manpower and technology, your business drives cost-efficiency by 70%.